How to provide Feedback?
If you still wish to take the matter further, please follow the steps below:
1
Contact CRC Branch Manager by filling out the form.
2
If our Branch Manager does not resolve your complaint to your satisfaction, you can get in touch with the Company Director. Our CRC Director will try to resolve the issue as quickly as possible. However, in some situations, further inquiries may be needed. In such circumstances, you will receive a written acknowledgement of your complaint within 1 working day. In the meantime, a fully extended investigation will be undertaken. Once the process is complete, CRC will provide you with a detailed written response of our outcome within 5 working days. In the case of any delays, you will be notified prior to the deadline with an explanation and given a revised date of when to expect a response.
3
CRC will try its best to help you resolve any issue related to us. Nonetheless, if you remain dissatisfied with the results of the internal investigation, you can refer your complaint to the relevant Government Department for the next steps.